Customer Success Specialist

Kaleo Software - El Segundo, CA 90245

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Description
At Kaleo, we hire people who are curious, who can challenge us and who can stay committed to building the best products. If you want to work somewhere that truly values the quality of the work you do, your time, and rewards your contributions appropriately, that's Kaleo! We're looking for a Customer Success Specialist to join our team!

What you'll be doing:

- Document, report and track bugs. Communicate with the product team and customers to prioritize and resolve.
- Discuss and report new feature requests from clients to the product team.
- Troubleshoot reported bugs with customers (set up meetings and screen-share if needed).
- Answer all Kaleo Help questions.
- Monthly infographic generation.
- Some document conversion to Q&A for existing and new customers
- Create reports for each customer's usage.
Competitive

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Listing ID

657369506
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